How to Order on the Wholesale Platform
A short guide for our partners: from signing in to receiving your plants. The platform is at csplantstw.com and works on a phone or a computer.
1. Your account
Getting an account
Partner accounts are set up by us β there is no self sign-up. Ask for one on WhatsApp or by email. When your account is ready you will receive an email with a link to set your own password (check your spam folder if it does not arrive within a few minutes).
Signing in
- Go to csplantstw.com.
- In the Already a partner? box, enter your email and password and press Sign in.
- Forgot your password? Type your email and press Forgot password? β we will email you a reset link.
You can switch the language at any time with the EN Β· ζ₯ζ¬θͺ Β· δΈζ buttons at the top.
Just looking? Browse the catalogue opens the full catalogue without an account. You see every plant and photo, but prices and ordering are for partners only.
2. Reading the catalogue
After signing in you land on πΏ Catalogue. Use the search box to find a variety, or the section buttons to narrow the list. Only sections that currently have plants are shown.
| Section | What it is |
|---|---|
| Wholesale | One variety in several sizes, each with its own price and stock β for bulk buying. |
| Collection | Individually photographed specimens. The plant in the photo is the plant you get; once sold, it is gone. |
| Special Offer | Clearance prices on limited quantities. The crossed-out figure is the usual price. |
| Thailand Β· Taiwan | Plants from partner growers, shipped from that country. These sections may have their own minimum order β it is shown above the plants. |
| AR Fern Factory Australia Β· Happa San | Partner selections. Some are priced on request. |
What each card tells you
- Photos β tap the photo to open the larger view and any video. The π· number shows how many photos there are. In the larger view, the address bar holds a link to that plant you can copy and share.
- Price (USD) β the price shown is your own partner price per plant. Shipping is not included; it is quoted per order.
- Ask for price β priced by volume and season. Use the βοΈ / πΈ / π¬ buttons on the card to ask us.
- Available β how many you can order right now. Reserved means open orders (yours or other partners') are holding some of the stock.
- MOQ β minimum order quantity for that plant.
- NEW β added in the last two weeks. Sold out β nothing available at the moment.
- Growth stage (Collection and other sections) β Mother Plant, Semi Mature, Pup, Hybrid or Sporeling. Use the Stage filter to show one stage only.
Choosing a size (Wholesale)
Wholesale cards list their sizes under Choose a size. Before you pick, the card shows the lowest price with from. Tap a size to see its own price, stock and reference photo; a size that is crossed out is sold out. A listing with only one size is already selected for you.
3. Building your order request
- On a card, set the quantity with β / + (it cannot go below the minimum or above what is available) and press Add to request.
- Open π Order Request at the top. The number next to it is how many lines you have.
- Change quantities or Remove lines as needed. The goods total is shown at the bottom.
- Press Submit order. When it shows Order submitted, your order has reached us.
Not ready to send yet? Your request list is kept in this browser. Next time you sign in on the same device it comes back, re-priced to that day's prices, with anything sold out or no longer listed taken out.
If submitting fails (for example the connection drops), you will see a red message and your list stays as it was β simply try again.
One order can hold up to 60 lines. For a larger order, send it in two parts.
4. After you submit
Every order is under π¦ My Orders. Open a row to see its details.
| Status | What it means |
|---|---|
| Pending | We have your order and are checking stock and grades. The quantities are held for you, so other partners cannot order the same plants. |
| Confirmed | We have confirmed your order. The shipping quote appears on the order page. Plants are still held for you. |
| Processing | Your plants are being prepared, inspected and packed, and the paperwork is under way. |
| Shipped | On the way. We share the tracking details with you. |
| Cancelled | The order was cancelled and the held plants were released. |
Shipping quote and grand total
Shipping depends on the destination, box size and weight, so it starts as To be quoted. Once we add it, the order page shows Goods + Shipping = Grand total.
If something changes
Live plants vary. If a plant does not meet the grade we would send, we may adjust a quantity or remove a line β the order page always shows the current items and totals, and we explain the change in the messages.
Messages
Each order has its own π¬ Messages thread at the bottom of the order page β ask about grades, sizes, substitutions, timing or shipping there, so everything about that order stays in one place. A red dot in My Orders means there is a reply you have not opened yet. Reload the page to check for new replies.
To change or cancel an order, write in its messages or contact us directly β the sooner, the better, especially before it is packed.
5. Payment, paperwork and shipping
- Payment β by T/T (bank transfer) or PayPal, in US dollars. We let you know when to pay once the total including shipping is confirmed.
- Documents β every shipment travels with a commercial invoice and a phytosanitary certificate issued to your country's import requirements.
- Shipping β by air to your nearest international airport.
- Import permits and customs clearance at destination are handled by you or your local import agent. Our country guides explain the rules for the USA, Canada, Japan, the EU and the UAE.
- On arrival β see After your plants arrive in our free Platycerium Textbook.
6. Questions
I can't sign in.
Check the email address is the one we set your account up with, then use Forgot password?. If you see "This account has no access yet", contact us and we will check your account. After too many attempts the sign-in pauses for a while β wait a few minutes and try again.
Why can't I add a plant?
Either it is sold out, everything left is reserved by open orders, what is left is below its minimum order, or it is priced on request. For wholesale plants, choose a size first.
Can I order something that isn't listed?
Yes β besides our own stock we source from growers in Taiwan, Thailand and Japan. Send us your list; see Sourcing Agent.
Are the photos the actual plants?
In Collection, yes. In Wholesale, the photos show the variety and the size you can expect; each plant is an individual and varies slightly.
Can my colleagues use the same account?
Yes, but a request list is kept per browser, so whoever submits should build the list on their own device. Ask us if you would like separate accounts.
Contact
Email csplantstw@gmail.com, WhatsApp +886 922280297, or Instagram @cs_plants_tw.
Go to the wholesale platform β